Privacy Policy

VerrassendGraz.nl takes your privacy seriously and acts in accordance with the General Data Protection Ordinance (Algemene verordening gegevensbescherming (AVG)). We would like to inform you here about our Privacy Policy which applies to your personal data. 

1. Privacy Policy 

VerrassendGraz.nl is a trade name of Zapper Group bv (Chamber of Commerce number 68245947). Through our website we inform and inspire visitors about the trips to Graz and Steiermark in Austria. 

2. What is personal data? 

In case you are in contact with us via VerrassendGraz.nl, we collect your personal data – information that tells us something about you or that can be associated with you. This may include your name, e-mail address or telephone number, but also the IP address of your computer, tablet or smartphone. 

3. How we handle your data

Because the protection of personal data is of great importance, we treat this privacy-sensitive information with care and ensure that it is properly secured. We comply with the requirements of privacy legislation, which means:

  • we clearly state the purposes for which we process personal data;
  • limit the collection of these data to only the data that we need for the purpose for which they are used;
  • we will not pass on your data to third parties, unless this is necessary for the performance of the requested service or when we are legally obliged to do so; 
  • in the event that we share your personal data with other organizations, we will make clear arrangements that clearly indicated that your data will not be used for other purposes;
  • we only store your data for as long as it is necessary for the purpose for which it was obtained;
  • you have the right to request, change or delete your data at all times. 

4. Use of your personal data

If you visit our website, we will also collect your browsing data, which we call cookies. 

If you visit our website, we will process: 

  • technical measurement data from your computer, tablet or smartphone; 
  • this may be: IP address, MAC address, cookies and your surfing behavior

We use cookies to collect and combine your personal data. This is also referred to as ‘profiling’ and we do this in order to be able to send you interesting and relevant information in the most specific way possible. 

5. For this purpose, we collect your data

  • to communicate with you.
  • monitoring statistics, including the performance of a particular trip (interest and bookings), website visits and social media usage. 
  • for marketing purposes; we may use your information to send newsletters, offers or advertisements. In order to know what is relevant to you, we use automatic tools to analyse your personal information. We do this, for example, when you visit our website or social media or when you open a newsletter. 
  • We may use your personal data to provide you with relevant and interesting information on social media or websites. In other words, we use these results of our analysis to tailor our marketing activities to your interests and preferences. We do this through, among other things, Facebook’s Custom Audience-program, allowing us to display personalized ads when you use Facebook. In addition, we may also use other social media platforms. 

6. Provision to third parties

To send out newsletters and advertisements, we share information with companies that help us with this. In this case, we only share the personal data required for this purpose. 

7. Viewing, modifying or deleting your personal data

If you want to know what data we have processed about you, you can request it. This is also possible if you want to change or remove your data. In that case you have to submit a written request. You can contact us about this privacy statement using the contact details below:

– Zapper Group bv

– E-mail address: privacy@zappergroup.com

– Phone number: 020 – 320 76 88

– Post: Silodam 183, 1013 AS Amsterdam

If you have given us permission to process you personal data, then we would like to point-out that this consent can be revoked at all times. You can do this by sending an e-mail to the above mentioned e-mail address. In case you have questions or a complaint, you can of course also contact us. If, despite this, you do not succeed in finding a solution with us, you have the right to submit a complaint to the privacy supervisor – the Authority for Personal Data – on the basis of the General Regulation on Personal Data. 

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